General Terms of Use

In order to help you make rentals on our online store, we have created the Maquetec "General Terms of Use". This document contains the terms and conditions (the "Agreement") governing the use of the website where our products may be rented. Here you will find a wealth of information - how to help you answer questions that may arise on our site.

We hope you have a great experience in the online store and know that our team will always be happy to help you if Have any questions, suggestions or complaints regarding our products or our service. To contact us, simply send an email to [email protected].

The Agreement contains the rules regarding the use of the site as well as our policies and conditions for rental of products made available on the site. This Agreement is subject to change at any time due to changes to the site, use of new technologies or as we deem necessary.

By renting a product through the site, you must declare that you know and agree to all terms and conditions set forth in this Agreement.

Security & Privacy

Our Store is committed to the privacy and security of its customers throughout the entire site navigation and rental process.

Our customers' registration details are essential for the order to arrive in safety. This data will never be disclosed, sold or exchanged with any third party.

Maquetec is protected by servers and firewalls, hosted at Datacenter, following strict physical safety standards and logic.

All information and transactions that travel through our online store are protected by standard SSL security protocol, with 256-bit encryption, also certified by Comodo.

Deadlines and Deliveries

Product lead times vary by date set at time of rental. You will need to pick up the product on the agreed day from the address: Oslo 490 Street - Canudos District, Novo Hamburgo, Rio Grande do Sul Brazil and return it according to the rental conditions:

  • If renting from Mon-Thu, return must be made the following day.
  • For rent from Fri-Sun, return must be made on Monday.

Rentals made and approved by midnight will be processed from the next business day. Orders placed on Saturdays, Sundays, or holidays will be processed from the first business day following authorization from the credit card company.

Payment methods

Credit Card

For e-commerce rentals the following credit card brands are accepted: American Express, Visa, Mastercard, Diners Club International, Hipercard and Elo. Payment approval takes place shortly after order completion. In some cases, the financial institution may take up to 2 business days to confirm the transaction and, in some cases, may be subject to confirmation by our staff for approval.

Bank Transfer

By Under this method, you must have a bank account with any of Wirecard's accredited banks - Banco do Brasil, Itaú, Bradesco and Banrisul. So you need to be not only an account holder in these banks, but also be registered with internet banking (if you have any questions about how to access this service, you should contact your bank directly).

The term for clearing payments made via debit account (online transfer) is up to 24 hours.

Content Terms

General Content

The information available on the site is carefully reviewed and frequently updated by our staff. However, the site may contain typographical errors, inaccuracies or omissions related to the description and availability of the products, as well as the prices informed. Maquetec reserves the right to correct any errors and omissions in its sole discretion, and may modify and update the information contained on this site at any time without prior notice.


As Product availability and pricing information is subject to change.

Product availability information in Maquetec e-commerce inventory is constantly updated, but in certain cases due to technical issues, It may happen that we do not have in our stocks a certain product purchased by the customer. In this case, we will notify you as soon as possible and the customer may use the credit in another product or request the full refund of the amounts paid.

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